I love action movies; all my friends know I will watch an action movie over a romantic flick, any day or night. When traveling with my sister, some of the best sites we saw in Hong Kong have been featured in films such as James Bond (at the exclusive Peninsula Hotel) in “The Man With the Golden Gun,” starring Roger Moore. The skyscraper featuring ‘The Rock’ Dwayne Johnson, Lara Croft: Tomb Raider – The Cradle of Life with Angelina Jolie. And last, but not least, Jackie Chan’s movies. 

Walking around Hong Kong is fascinating. It is located in hilly to mountainous areas. From the mountain apartments to the Kowloon Peninsula, elevators help you make it up and down. In the mornings, you will be helped down quickly on these escalators. In the afternoon, they switch gears to help office workers make it back home without catching a sweat. As a tourist, I love observing, and whilst traveling down these feats of energy-saving engineering masterpieces.

​Hong Kong’s image as “Asia’s world city,” is further enhanced by promoting its unique, cosmopolitan lifestyle to international audiences, showcasing Hong Kong's sophisticated blend of Eastern and Western etiquette norms. (S. Chu, 2011). I saw cafes featuring all kinds of Western bakery sweet treats, along with restaurants that offer European – Asian fusion dishes.

Although it straddles East and West, Chinese etiquette is very much alive in Hong Kong. Despite its status as a global financial hub and a melting pot of different cultures, Hong Kong retains a strong connection to traditional Chinese customs and manners. And that is what I was there for. 

I was in Hong Kong to experience the culture it is so famous for — dim sum being just one of them. Fortunately, my sister's friend was available for an early morning experience and took us to Central Hong Kong, renowned for its traditional Chinese tea and authentic dim sum. 

Lin Heung Tea House, which opened its doors in 1918. They were able to guide us in how to order dim sum because, without them, we would have appeared to be a pair of ‘stunned mullets’ trying to work out how to get food to our table! 

Even before you get to your table, you will be waiting in a line that goes outside and possibly around the corner. Once you are inside, then you will have to find a table very quickly which may be shared with travellers or locals, which is a beautiful, enriching moment.  Tea is served first which ranges from Oolong tea, Pu’er tea, Jasmine tea to Shoumei tea. The waiter provides two teacups one large for steeping tea and the small tea sup for drinking. To request more tea, tap two fingers next to your cup on the table. This gesture originated from a historical legend involving Emperor Qian Long and his servant, signifying gratitude. 

You may be given a white pair of chopsticks, which his for eating and another colour, which may be black, for serving from communal dishes. A traditional Chinese spoon called ‘tanggeng’ on your right side is for serving only. If both chopsticks are the same colour, use the closest one for eating and the farthest one for serving. 

The dim sum is offered on traditional trolleys. You will need to follow the trolleys with the tally card. Once you have selected what you want to get stamped and get back to your table while your food is hot. Quite the dim sum experience.  After finishing your meal, place your chopsticks together on the right-hand side of your plate. At dim sum, avoid placing chopsticks on top of your bowl or plate; return them to the designated chopstick rest. Avoid stick chopsticks into food or cross them, as it's considered rude.  Discarded bones and food should not go inside the small bowls, but on the designated plates or on the table. Some places provide plastic sheets for disposing of bones after the meal. 

Hong Kong offers a cinematic experience both on and off the screen. From exploring its hilly terrain to navigating its innovative transportation systems, one is provided a glimpse into the city's blend of tradition and modernity.  Amidst the action-packed adventures, my sister and I, found solace in the diverse culinary scene. I was so pleased to holiday in Hong Kong and felt it wasn’t enough to just stay there for one week.

Have you ever received a formal dining invitation and felt a pang of anxiety about proper etiquette? Fear not! Mastering the art of table manners is easier than you think, and it can elevate any dining experience. This guide delves into essential cutlery etiquette and table manners, ensuring you navigate your meal with confidence and grace.
 
Fork and Knife Finesse

• The Hidden Handle Method: Hold your knife in your right hand and your fork in your left, with your index finger resting comfortably on the "top" (non-cutting) side of the utensil. This grip offers both control and elegance.
• Resting Your Cutlery: When taking a break during your meal, place your knife with the blade facing inwards at the 5 o'clock position and your fork with the tines pointing downwards at the 7 o'clock position on your plate. This signals to your server that you're not finished yet.
• Finished with Your Meal? To indicate you've completed your course, lay both your knife and fork parallel to each other on your plate at the 5 o'clock position. This is the universal sign for a cleared plate.

 
Beyond the Basics

• The Blunt Fish Knife: The fish knife, typically blunt compared to a steak knife, is for skillfully separating delicate fish flakes rather than sawing through them.
• Soup and Salad Bowls: Remember, bowls are specifically for soups and salads. Elegant dining involves eating directly from the bowl with a spoon.

Etiquette for Every Occasion

• Napkin Etiquette: Unfold your napkin and place it on your lap. Avoid ever tucking it into your collar, except in very casual settings like a Southern seafood boil.
• The Art of Conversation: Chew, swallow, and then take a sip of water or wine before engaging in conversation. Allow a few moments between bites and conversation to avoid appearing rushed.
• Mind Your Manners: Never talk with your mouth full. It's considered rude and unhygienic. Offer your dining companions a chance to finish chewing before asking a question.
• Discreet Disposal: Avoid using your napkin for anything other than wiping your lips or hands. Never spit directly on it.

 
Conclusion
By incorporating these simple tips into your dining repertoire, you'll transform yourself from a nervous guest to a self-assured participant. Remember, good table manners are a reflection of respect for your host and fellow diners. So, the next time you find yourself at a formal setting, embrace these guidelines, relax, and savor the experience. With a little practice, you'll navigate any table with confidence and grace!

24th Prime Minister of Australia from 1991 to 1996. Known for his bold and often controversial style was photographed with his arm around the Queen's back.  In British royal tradition, touching the monarch is strictly regulated, and any deviation from this protocol is viewed as a significant faux pas.  This gesture by Keating was perceived by many as a sign of disrespect or a lack of awareness of royal customs.  The media frenzy that followed highlighted the cultural and procedural expectations surrounding interactions with royalty.
 
Protocol has a surprisingly broad range of definitions, all stemming from the same core concept: a set of guidelines.  In its most formal sense, protocol refers to the system of rules governing correct behaviours in official situations.  The Oxford Dictionary defines protocol as "a system of fixed rules and formal behaviour used at official meetings, usually between governments."  This could be anything from diplomatic protocol, which dictates how ambassadors interact with each other, to royal protocol, which outlines the proper way to address a king or queen.  Let’s understand it when addressing the Australian prime minister.
 
Addressing the Prime Minister in a letter:

• The Hon. First & Last Name,
• MP Prime Minister of Australia

Salutations in your letter:

• Dear Prime Minister,
• Yours faithfully,

 
Speaking to the Prime Minister:

• Prime Minister
• Mr./Ms. Surname

 
Where Is Protocol Practiced?
Protocols are followed in various settings, including diplomatic relations, professional environments, the armed forces, charities, royalty, cross-cultural relations, and sports.
 
Here are some examples of protocol practices today:

• Flag Protocols: Proper usage and display of the national flag (see Australian Flag Protocols).
• Invitations to State or Royal Events: Formal invitations following specific guidelines for state functions or royal occasions.
• Gift Giving: Rules for presenting and receiving gifts in government and business settings.
• Wearing Decorations: Guidelines on wearing medals and other decorations at official events.
• Seating Arrangements: Specific seating orders at events or photo shoots to reflect rank and protocol.

 
The Purpose of Protocol
Protocols serve as a communication tool to maintain order and ensure that processes run smoothly.  They are established for specific reasons and help avoid disruptions, ensuring respect and proper conduct in various formal and professional settings.  By understanding and adhering to protocols, individuals and organisations can navigate official and social interactions with grace and respect, reinforcing the importance of order and tradition in our daily lives.

Two recent data sets, highlighted on major news outlets like Fox News and The View, shed light on a unique trend: Gen Z's reliance on parental assistance during job interviews.  Let's delve into these statistics to understand this phenomenon better.  In April 2023, ResumeTemplates.com, a U.S.-based company, conducted a survey of 1,428 individuals aged 18 to 27 who were actively searching for work in 2023. The survey aimed to explore why Gen Z is increasingly involving their parents in the job search process.  Here are the key points: 

• “70% of Gen Zers ask their parents for help in the job search process
• Of those who found a job, 83% credit success to parents
• 25% of Gen Zers brought their parents to interviews
• 16% say their parents submitted job applications for them
• 1 in 10 had their parents write their resume”

 
Just a few months later, in July 2023, Intelligent.com, an online platform that helps university graduates transition into the workforce, conducted a survey of 1,243 business leaders.  The survey aimed to understand business leaders' perceptions of recent college graduates entering the workforce.  Here are their findings:

• “40% of business leaders believe recent college grads are unprepared for the workforce
• Work ethic and communication skills top reasons why business leaders think recent grads are unprepared
• Of business leaders who say recent grads are unprepared, 88% say this is more true now than of grads more than 3 years ago, and 94% admit they avoid hiring recent grads at times
• Majority of business leaders think culture is to blame”

 
My own experience transitioning from secondary college to a technical program highlights a crucial gap: a lack of professional development courses within my certification program.  There were simply none, nada, zero available. I can definitely empathise with Gen Z's situation.  Just like them, I had to rely on friends and family to navigate the interview process and even to build a resume from scratch.  Now, after 20 years working for other businesses, I'm a business owner myself. This experience has shaped what I value and what I'm looking for.  The interview isn't just a hurdle; it's a valuable opportunity. Don't become a statistic – actively prepare for your next job interview!

Definition and Importance of a Job Interview
Before we dive into what HR interviewers are looking for, let's establish the importance of job interview etiquette.  Job interview etiquette refers to the set of professional behaviours expected of candidates during an interview.  It looks at various aspects like punctuality, dress code, communication skills, body language, and overall professionalism.  Why is it important?  Job interviews go beyond simply reviewing resumes.  They offer employers a chance to assess your interpersonal skills, how you present yourself, and whether you'd be a good fit for their company culture.  It's your opportunity to learn more about the role and the company to see if it aligns with your career goals.
 
Good Job Interview Etiquette
You might be thinking, "I have the skills on paper, why wouldn't they hire me?"  Employers want more than just qualifications.  They use the interview to assess your soft skills, including your understanding of professional etiquette. Demonstrating proper etiquette creates a positive first impression and shows you'd be a good fit for the role and company culture.
 
Employers prioritise punctuality, professionalism, and positive communication during interviews.  Aim to arrive 10-15 minutes early to manage nerves and observe the company culture.  Project a positive attitude with a smile, good eye contact, and genuine enthusiasm. Happiness is infectious.  Whether in-person or virtual, ensure active listening by keeping your camera on and responding thoughtfully to questions.  Avoid negativity and unprofessional language, opting instead for clear and confident communication.
 
Job Interview Preparation
Acing your next interview requires preparation!  Research the company thoroughly, understanding their mission, values, and recent news.  Before applying, ensure your resume and cover letter are error-free, formatted correctly and highlight the skills and experience they seek.  Practice your answers to common interview questions (around 10-15) and prepare a list of professional references.  Dress professionally and appropriately for the company culture.  Finally, practice makes perfect! Conduct mock interviews with a friend or family until you remember common questions by heart and eventually become natural.
 
Job Interview Attire
Want to know about job interview attire?  Your answer should be and clear ‘yes!’.  When walking into the interview you are being watch for verbal and non-verbal signs.  How you dress comes under non-verbal signage.  Here are some tips:

• Conservative and Professional: Depending on the industry, this might mean a suit and tie, suit-dress or with skirt. 
• Non-Conservative to Casual: Ironed white shirt to black or dark blue skirt or pants.
• Neat and Clean: Clothes should be clean, free from stains, pressed, and well-fitting.
• Company Appropriate: Reflecting the company's culture, if you are not sure of the dress code, ask your contact before coming into the interview or research online.

Job Interview Strengths And Weakness
While "tell me about yourself" might seem cliche, HR professionals use it to assess your skills and experience relevant to the role.  It's your chance to make a strong first impression!  When asked about your strengths here is where you reveal your relevant skills, experiences, and personal attributes.  In the category of mentioning your weaknesses, choose a genuine weakness but one that is not critical for the job, and discuss how you are working to improve it.
 
The Job Interview Follow Up
Don't underestimate the power of the follow-up!  It demonstrates your continued interest and professionalism.  Within 24 hours of your interview, send a thank-you email expressing gratitude for the opportunity.  Briefly reiterate your enthusiasm for the position and why you'd be a great fit, referencing specific details discussed during the interview.  Wait until you're home and collected to craft a clear and professional email.
 
Decline A Job Interview
There are situations where declining an interview is perfectly acceptable.  If the role doesn't align with your career goals, the company culture isn't a good fit, or the salary offer falls below your expectations, a polite and professional email decline is best.  Perhaps you have reservations about the company or role after initial interactions, or maybe you've accepted another offer.  Whatever the reason, a timely email demonstrates your professionalism and leaves a positive impression.  You never know, they might keep you in mind for future opportunities!
 
Top Pro Tip
While you might seek support from your parents, bringing them to a job interview is a major turn-off for employers.  The interview is your chance to showcase your own skills and ability to handle yourself in a work setting.
 
Conclusion
Navigating the job interview process effectively is essential for securing a desired position. Understanding and adhering to job interview etiquette is fundamental, as it reflects your professionalism and readiness for the role.  Mastering these elements will enhance your chances of success in the competitive job market. Do you want to be job interview ready?  Take our masterclass>>

Featured in the CNBC online article “India is moving beyond call centers and IT support – but can it work?” two important statements were made: “For years, multinational companies have set up labor-intensive operations in India involving services such as IT support, call centers, or mobile app development.”  I can verify this as living in Goregaon, I see emblazoned on the tops of skyscrapers such as JP Morgan Chase, Citibank, and Nestle.
 
The second statement was, “According to a joint survey conducted in 2022 by EY and the Confederation of Indian Industry, more than 70% of multinational corporations plan to invest in the country in the next 3-5 years.”  Wow, 70% of overseas businesses investing in setting up offices in India to utilise its labour.  But there is a catch in all of this: many of those working in these offices have never travelled or dealt with those living in different countries to fully appreciate the ways of Western thinking.
 
Additionally, the gap in understanding cultural nuances and business etiquette between Indian employees and their Western counterparts can lead to communication challenges and potential misunderstandings. Furthermore, the need for continuous upskilling and education in global business practices is crucial to ensure that the Indian workforce can meet the evolving demands and expectations of multinational corporations effectively.
 
What is the Definition of Cross Cultural Communication
Cross-cultural communication refers to the process by which people from different cultural backgrounds exchange information, ideas, and meanings.  It involves not only the spoken and written word but also non-verbal cues such as gestures, body language, and facial expressions.  The complexity of cross-cultural communication arises from the fact that each culture has its own set of norms, values, and communication styles.

What is Cross-Cultural Communication with Examples 
Social psychologist Geert Hofstede identified six dimensions of culture that influence communication: These dimensions, including power distance, individualism versus collectivism, and uncertainty avoidance, provide insights into how cultural values influence communication styles. 

• For instance, cultures with high power distance might prioritize hierarchical communication, while those with lower power distance might encourage open dialogue.

 
Another influential model is Edward T. Hall's concept of high-context versus low-context communication.  High-context cultures (e.g., Japan, China) rely heavily on implicit cues, while low-context cultures (e.g., the United States, Germany) rely more on explicit verbal communication.  Understanding these differences can help avoid misunderstandings. 

• For example, someone from a high-context culture might interpret a direct "no" as impolite, while someone from a low-context culture might simply need more information.

 
What are Cross Cultural Communication Skills
Cross-cultural communication skills are the abilities you need to effectively interact with people from different backgrounds. This includes understanding and respecting cultural differences, as well as adapting your communication style to bridge the gap.

• Cultural Awareness and Sensitivity:  Developing an understanding of different cultures and their communication styles is the first step toward effective cross-cultural communication. This includes learning about cultural norms, values, and non-verbal cues.

 

• Active Listening:  Active listening involves paying close attention to the speaker, asking clarifying questions, and reflecting on what is being said. This helps to ensure accurate understanding and reduces the risk of miscommunication.

 

• Flexibility and Adaptability:  Being open to adapting one’s communication style to fit the cultural context can enhance interactions. This may involve adjusting language use, non-verbal behaviour, and levels of formality.

 

• Empathy and Respect:  Showing empathy and respect for cultural differences fosters a positive communication environment. Recognising and valuing diverse perspectives can bridge gaps and build mutual understanding.

 
What Are Some Cross-Communication Strategies
Consider and seek continuous learning and improvement, why?  In an increasingly interconnected world, people and thinking changes.  So, engage in ongoing education about cultural competence and effective communication practices. Who can assist with cross-cultural communication?  Etiquette and protocol coaches, attending workshops provided by your company, reading relevant literature, and seeking feedback from culturally diverse colleagues.  

1. Even when people speak the same language, variations in dialects, slang, and idioms can pose challenges.  Take note: how they speak your language and understand what they are trying to communicate to you?  Ask yourself what is the motivation behind the statement?
2. Stereotypes and prejudices can hinder effective communication by creating false assumptions about individuals based on their cultural background. Take note: of what you previously learnt about the culture and compare what you have learned about the culture when dealing with them now?
3. Different cultural norms regarding politeness, formality, schooling and social hierarchy can affect communication dynamics.  What is considered respectful in one culture may be perceived as rude in another.  Take note: of how a certain country structures a business, does everyone work independently or do co-workers need to be told the what the next step is?
4. Non-verbal communication, such as gestures, eye contact, and personal space, varies significantly across cultures. For example, a gesture considered friendly in one culture may be offensive in another.  Take note: of body language of one culture and compare it to your own?  What did you find?  Can you use it to communicate better?​

Conclusion
Today cross-cultural communication has become a critical skill. As people from diverse backgrounds interact more frequently, the ability to effectively communicate across cultures is essential for fostering understanding, cooperation, and harmony.  How is your business doing with cross cultural communication?